Letter from publisher
The Ismaili community is a dynamic community with the Imam-of-the-Time guiding his followers according to the time. The essence of the faith remains the same but the form may change over time in cognizance of differences in traditions, cultural, social or other factors. Similarly, there could be changes over time in the manner in which voluntary services may be rendered. Paraphrasing the 48th Imam’s Farman, Mawlana Sultan Mahomed Shah had once said that we should follow the Farmans of the Imam-of-the-Time, noting that as the world changes, even his Farmans would change as time progressed.
One of the best known motto given by the late Imam in the 20th century to the volunteers of the Ismaili community was “Work No Words.” It is inscribed on every badge that an Ismaili volunteer wears today. It is also something that many honorary workers serving in institutions in various capacities constantly bear in mind.
What do these words actually mean for any volunteer, badged or otherwise?
I think the motto carries several meanings. Perhaps it is an expression of humility — that one does the work without seeking recognition.
It can be perceived to mean that you serve without question and not react to any attitude that may be shown to you while you are doing your work.
Other volunteers may have their own personal interpretations of the motto during the performance of their duties, and apply it during their service.
Remarkably, that motto was mentioned in the Farman Mawlana Hazar Imam made in Canada during the Diamond Jubilee. At the second Calgary mulaqat, on May 10th, 2018, while mentioning and praising the work of the volunteers, he made a reference to his grandfather’s motto “Work No Words” and declared that “Today my Farman is, ‘Work and Many Words’. Communicate, enjoy life, be happy….”
Eighteen months have since passed but still there seems to be no discussion on this matter. The old motto “Work No Words” appears everywhere in the celebration of the 100th anniversary of the volunteers including a new video “All Work, No Words” that has just been released at The Ismaili website. There is absolutely no reference to the most recent Farman and the new motto. For example, I was quite surprised that the President of the National Council for Tanzania, Amin Lakhani, speaking as recently as July 19, 2019, used the motto that Mawlana Sultan Mohamed Shah gave in one of his speeches, but did not make any reference to the new motto given by Mawlna Hazar Imam. When I raised the issue with a long serving Jamati member, the volunteer became very defensive saying that he would like to see the old motto remain on his badge.
I beg to differ, I believe that we now have to adopt to a new paradigm based on the most recent Farman, “Work, and Many Words.”
How then is this to be interpreted?
Firstly, the volunteers badged and non-badged should not feel fearful to speak up and express their views on matters that concern them on services that they are performing and how they can become more effective, rather than simply taking orders as subordinates. The superiors in the volunteer leadership and heads of various institutions should make the entire team more engaged in decision making and seek out creative thoughts, ideas as well as best practices. Quite so often when suggestions are made to institutional heads about new approaches, one is often made to feel that they already knew about the idea that has been brought up. A case in point was when a suggestion was made to make Jamati members more engaged in meetings that the Aga Khan Council and national institutional boards hold on a quarterly basis. The reply was, “We are thinking about it.” For how long?
Many serving in institutions who speak out are left marginalized for speaking out boldly, even when they have done so sincerely and from the heart. This should no longer be the norm. I have personally experienced such treatment.
The old motto “Work No Words” on the badge that volunteers have been wearing for some 70 years is in need of a change. Mawlana Hazar Imam’s Diamond Jubilee “Work and Many Words. Communicate…” should resonate with everyone. We should communicate openly and sincerely and the office bearers should listen respectfully. One area that should require particular attention is legitimate concerns of volunteers in doing their work.
There is one other aspect where the motto “Work, and Many Words” may be applied very effectively. Volunteers of the Jamat participate in many outreach programs outside the community. We have each been considered by the Imam to be his Da’is — a very important term in Ismaili history where only a select few were known as Da’is. Now, remarkably, Mawlana Hazar Imam has told everyone that he or she is a Da’i! The Diamond Jubilee Farmans made at various locations attest to this role we have been asked to play. I think another way of looking at the Farman “Work and Many Words. Communicate…” is in the context of the volunteer who as a Da’i would be a great communicator to others about the ideals, principles and ethos of the Ismaili community. The following Farman made by Mawlana Hazar Imam in 2002 in Dar es Salaam, Tanzania, gives us a clear direction on the role the volunteers as well as the youth and professionals in the Jamat can play:
“…It is important, I think, today, that my Jamat worldwide, not just here in Tanzania, my Jamat worldwide, should reaffirm the traditions that we have, the rectitude and correctitude of our interpretation of Islam, of the role, within Shia Islam, of the intellect, of the human intellect, so that the young, the less young, the old, all of you, wherever you are, are ambassadors of Islam — the Islam that we believe in, that we practice, and that guides us in our lives. So I say to you today, whether you are in Tanzania or whether you are in any other part of the world, stand up, do not run away. Speak openly and frankly about what is our interpretation of Islam.”
Interestingly, in his Diamond Jubilee Farman in Atlanta, USA, Mawlana Hazar Imam asked the Jamat if they knew the meaning of the word Qul (from Sura Ikhlas, which is recited by Ismailis in their Du’a multiple times everyday). One person out of thousands raised a hand! Was that a hint from the Imam to us to seek to understand our faith better? To be effective communicators, requires that we have good knowledge of the faith, its ideals and the work of the Imamat, including for example the AKDN agencies.
So my notion of the work of the volunteers — and indeed each one of us — is to work, and with “many words” express kindness to others, convey good ideas and best practices and pass on the ethos of Islamic and Ismaili principles to everyone we come across.
What should the new badge say? Totally opposite of “Work No Words.” Indeed, the badge should now say “Work and Many Words.” However those “many words” should be spoken with humility, sincerity and thoughtfulness.
I welcome your feedback. Please complete LEAVE A REPLY BOX AT FOOT OF THIS PAGE or send your comment in an email to Simerg@aol.com. You may remain anonymous. Your email will never be shared.
Before departing this website please take a moment to visit Barakah’s Table of Contents for links to more than 190 pieces dedicated to Mawlana Hazar Imam, his family and the Ismaili Imamat.
Date posted: December 6, 2019.
Malik Merchant is founding publisher/editor of 3 websites, Barakah (2017), Simerg (2009), and Simergphotos (2012). They are works of passion influenced by his parents involvement with literary pursuits and community publications, as well as his childhood dream of becoming a journalist. However, he spent almost 4 decades working as an IT consultant in both the public and private sectors in the UK, USA and Canada. He has volunteered in the Ismaili community as a teacher and librarian and was co-editor with his late father, Jehangir Merchant, of the flagship UK Ismaili publication Ilm. He has also held numerous institutional and Jamati portfolios, including being the Member for Religious Education and Chairman of the Ottawa Tariqah Committee. He is currently based in Ottawa and Toronto. He invites your feedback on this piece by completing LEAVE A REPLY box at foot of THIS PAGE or by sending him an email at Simerg@aol.com.
Barakah welcomes your feedback. Please complete the LEAVE A REPLY form below or send your comment to email@example.com. Your letter may be edited for length and brevity, and is subject to moderation.
This website, Barakah, is a special project by http://www.Simerg.com and is dedicated to the textual and visual celebration of His Highness the Aga Khan and members of his family, as well as the Ismaili Imamat.